I love to get stuck in projects – Fact!
Let’s have a look at my reoccurring five metrics I used to give a qualitative stat [satisfaction out of 5 grading] on how things were going. You can compare them also to my previous reflection 1, 2 earlier in the project.
Be outside as much as possible [3/5] There was a direct correlation with cold weather and work, the more of the two, the less I did outside. Outside activities involved walking, cycling, canoeing, surfing, dry stone wall building and who would have thought I’d enjoy Surfing and Mushrooms?!
Creating design outcomes [4/5] overall and by project:
- [1/5] Branding for the Quinta was not taken to a final outcome. The owners kept changing their minds about what they wanted their guest house to be. We suggested appraoched, I collected benchmarking and competitor examples. Julia created a business plan. But basically because we were not really getting payed for the work we were doing, the work we did was seen as ‘useful’ but it wasn’t the right timing to get it actually used. Hence, our efforts were focused elsewhere apart from the occasional photo shoot of gems found in the Quinta and group workshops.
- [1/5] Adventure park. I would have liked to help Lucio with detailing the experience of his park and the branding for Alternativtours and website, rather than making it all makeshift – but it somehow works! Unfortunately due to health reasons most work was placed on ice after one and a half months and the park project was suspended.
- [0/5] Algarve 123 did not happen. Why? A small improvement was made in-house after our meeting with two of the directors – the cultural part of the newspaper got a tiny bit more significance on the title page. An example re-design as part of something like ‘Novas Direcoes’ or the ‘alternative tourism office’ idea – was suspended as we realised we were trying to do too many things at the same time. Very unfortunate, as it would have been fun to do!
- [3/5] Own Projects. I came up with ideas like the Patterns of Monchique book and the second post but did not go further into detail, interviewing craftsmen and women, but researched into local crafts and souvenirs. I haven’t had much time to create outcomes from it, but a few: print pattern on fabric and some jewellery prototypes.
- [5/5] Novas Direcoes – maps, content, exhibition curation and documentation. Great success. We had 60 visitors at the exhibition and 6 email requests for more information via the 2nd newspaper article which was published.
- [4/5] Veredas de Monchique. I’m very happy with the maps but should have allowed more time to distribute and getting them used. Looking back at the Veredas process, I am also surprised at how long it took to derive at the final maps without the concept changing much. Of course I conducted several GPS traces and did research into existing walks, but already at the first meeting at the beginning of October, I had a fairly solid understanding of what I imagined the maps to be like. I was also not completely pleased with the workflow creating the Monchique town map, giving directions to our illustrator. We (Jules and I) were pulling in too many directions with a too lose brief which caused the style of the illustration to get lost, taking away the enjoyment and attention to detail, rather than having a beautifully crafted map. I also would have liked to continue the Veredas work, but don’t think I made the depth of necessary connections, to get paid work from it.
- [3/5] Research into ‘How unique is Monchique?’ Blog posts: Salir / Alte Tourist office, How unique is Monchique? Monchique’s untapped potential for tourism.
Blogging [5/5] I set up 3 blogs. 130 posts in total. over 1000 visitors in 3 months and an average of 20 views a day. My particular favorites are: Photography competition, Tiles , contemporary tiles, building a dry stone wall, my Lisbon trip and the Sustainable design jam and the craft posts: Dust and wooden shavings, Monchique Artesanatos and Products of Monchique blog posts.
Follow passion and curiosity
- [2/5] patterns. Started print pattern on fabric and some jewellery prototypes.
- [4/5] Illustration & Painting – no paintings, but lots of illustrations and notes in notebook.
- [5/5] Photography:Really enjoyed the competition. It was a good excuse to take pics of every corner. I also enjoyed the gems of the Quinta and sewing machine from the 1930’s
- [3/5] Cooking and jam making: Orange Marmelade
- [5/5] Travelling – Top 5 Algarve road trip and Lisboa
Learn Portuguese [1/5] Due to the lack of immersion, I did not really pick up Portuguese. Living in a house with 12 Brits, 2 Germans and 1 English speaking Slovakian, did not help with learning a language! I should have foreseen this based on my experiences with previous languages and living abroad.
Customer Service Qualification [N/A]- Customer Service Qualification NVQ Level 3. I haven’t really made mention of this qualification I supposedly gained whilst in Portugal by reflecting on my customer service experiences. It sounded like an interesting thing to do, (useful to get to know the other side of designing for service), but it was more a hindrance than constructive, not helping reflection or capturing of impressions and skills. All I can say is that I hope that other individuals who do this qualification don’t get told: No one can fail!
Learn about Sustainable Tourism [1/5] – I’d been keen to learn about the principles of a permaculture garden or learning about how guest houses run and how they run sustainable, but I got the feeling ‘sustainability’ is either treated as a label or it’s ticked off by having a solar panel system. I missed the opportunity to attend the sustainable tourism conference or learn more about the commune Tamera north of Monchique.
So, how was Monchique? I think it’s time for a last [update: penultimate] reflection.
Telling people, friends and family about the program, brings up mixed emotions and thoughts. For me, it has been absolutely brilliant and I like to think it has helped the rest of the group too, either in gaining experience or confidence to make life changing decisions, whether that’s getting trained for a different job or gaining the confidence to start life in a different spot of on earth, getting involved in interesting projects and hopefully feeling more like a rounded person at the end of the process. Of course, the black sheep and obvious catch that might make the project seem useless and question the use of European funding, are the questions: So what did the community gain and how did we make a difference in Monchique? Was it a sensible use of European funding? And was the mobility of the participants increased and how?
Frankly, the answer to this would probably be No if you looked at the whole group altogether, of which the majority treated their time in Monchique as a paid holiday; went by the title ‘Sustainable tourism’ or the pictures that went up on facebook from the trip, depicting numerous parties, going canoeing or spending a week in Lisbon. The perception of ‘real work’ of course differs, especially when talking to Londoners or parents for that matter. But even in Portugal within the group: If you were not holding a spade in your hand or did some kind of house work, and were sitting on your computer, you were assumed to be ‘skiving’.
But let’s look at specific issues to learn from as in principle projects like this and similar other funded projects are beneficial, but are dependend on whether someone is cashing in on them and the detailed implementation and execution of each individual project. Problems can rarely be pinpointed on one single issue, but are rather made up of different situations coming together:
Setting wrong expectations
I was in the initial batch of interviews at the Hub Kings Cross. Already there, the fuzzy approach was apparent ie the project outcomes weren’t specified. …. I was convinced I would learn about sustainable building and tourism offers and get to know the other side of service design a little bit by mingling with customers myself either at a guest house or different service offer like executing a walking tour or activity. For a designer, the fuzzy front end, is a familiar terrain: just keep an eye out for opportunities and listen to your gut feeling, but this also means going against the flow of the somewhat assumed plan once that’s been created. As a consequence, Novas Direcoes was born from joined efforts of the group. Some others expected to gain full time work experience in tourism or as a chef, others were looking for an opportunity to help the community to leave something behind, others were just up for having a nice time. Probably through ticking off application sections, making sure the funding for this project would come in, a mix of messages was communicated: ‘sustainable tourism‘ as a project title. ‘increased mobility’ and ‘self development‘ as core objectives for the Da Vinci Program together with an additional qualification in customer service level 3 (NVQ). The partnering organisations receive labour and funding! to develop their businesses. The town gets to know that there is this project happening and wonders about how they will benefit?!
In one of the earliest blogposts: A medley-ed group, I already draw on insufficient planning, improper briefing, too little goal setting and inexperience of the partnering organisations to be let loose without support other than fictional deadlines to submit written plans or spread sheets. The trap: Thinking too big and not being prepared sufficiently, is easy to fall in. Basically no one really knew what to expect, the local coordinator was inexperienced and too few wanted to be voluntary leaders to take charge and drive the group and project forward (most group members were too young). To execute this role from within the group, as Julia and I attempted to do, was not reasonable, as firstly we were not getting paid to do this rather important job, and secondly we were part of the group, hence the sense of authority, which most of the group needed, could not be provided. In terms of supporting the partnering organisations, there was little sensibility whether the partnering organisations would be suited to take on 7 or 14 volunteers at a time or be supported in gaining the experience to do so together with the group, afterall managing people is a hard job whatever their age is! Lastly, if this project was about ‘mobility‘ ie. new job opportunities at home or in the country of exchange, there was no support from the day of return. Even some psychological support may have been adequate in some cases and situations to define tangible next steps of what to do with the blank canvas of life and help with taking control and decision making.
The weird logic of paying a company to take on unpaid staff
There is just something wrong about all organisations involved receiving a big share of the funding money irrespective of what actually gets achieved as an outcome. The participants earned 85EUR a week from which food, and personal expenses were payed and in Max’s case, as stated in his journey, 80% went on booze in the local bar. So overall as a group with a duration of 13 weeks this comes to about 15,500 EUR which is less than what most of the organisations got, to provide a meaningful task and ‘entertain’ their volunteers. If this money had been directly invested into the projects making a noticeable difference and ‘achievement‘ to the group, it wouldn’t be so worthy of criticism. Instead, insufficient tools were bought to accommodate the entire group, and there was no funding for the end of project event which from the onset was expected.
How about an allowance on project and task basis to provide more incentive to get things done? Participants rather than earning money irrespective to what they do, earn money through specific tasks with the partnering organisations or can apply for funding to create their own project which benefits the community, with the requirement to show outcomes. In this particular case, there may be a high risk of failure. ie no outcome, e.g. through the lack of experience. If that’s the case the focus should be on reflection and the learning outcome, if it’s successful the participant will have gained new confidence to follow their dreams or even become an entrepreneur.- would this be a sensible use for European money? I’m not saying that this would be easy to do or not add a complicated funding and support structure, but it would provide motivation, prevent just ‘holding hands open’ and hopefully provide opportunities to learn life lessons in a safe environment.
Quality control, the European funding way
Even though, one may moan about filling in a mid and end of project evaluation form, it’s kind of needed to regulate the flow of funding in some way. But one may argue, it’s not asking the right questions! Have a look at my end of project evaluation form. Participant Report – end of project evaluation. In the evaluation there was no focus on achievement. It only checks whether attitudes have changed and to really evaluate this I question the approach of a questionnaire!
Whatever you do, value the participants and celebrate project outcomes
Considering the mixed bag of messages from the onset, transparency is needed to muffle voices and prejudices – communicate progress, make connections, collaborate beyond the initial set of partners and surprise the people listening in. Communicate the skills and the best the participants have to offer! If the majority of the participants are incapable of formulating what they are good at and hence lack confidence, interest needs to be created and ensured that volunteers’ work, gets appreciated and valued, to break away from this negative energy spiral. Organisations who take on volunteers should be interested in the skill set each individual which he or she is bringing along, trying to make use of it and challenge the participants if they are up for it. Afterall, nothing can be lost, only gained! As an example of how not to treat volunteers: when we visited, the Christian bird conservation place Arocha, we as a group were treated like unskilled labour, probably caused by wrong communication and lack of ‘selling the group’, there was a lack of appreciation of what the group as a whole had to offer and we weren’t even fed lunch to give something back in return for the half day’s work we did there.
Just before the turn of the year, I got an interesting email from wordpress (the great free blog platform this blog is hosted on). It was an annual report – giving little attention to it at first, the link and the page that was hiding behind it held some interesting details, which I’d like to capture with this blog post (predominantly for UX purposes but also general interest). Overall, I thought it was a rather refreshing surprise, considering the un-fun gamification bit they introduced about a month ago, that is attempting to encourage more frequent blog posts by giving bloggers a next 5 posts target. And, of course I am very happy that 1000 people viewed my blog, considering it has only been running for 3 months!! Here is the report, if you like to check it out yourself.
First of all, the report is a scrolling page, which split the content into distinct sections:
1. Happy new year – [name of blog] 2011 in blogging‘ – the fireworks represent when blog posts were published – nice little detail which only becomes apparent on second sight.
2. Overall celebration ‘Crunchy numbers‘ – 1000 viewers! Yeah!! But why the strange representation in San Fransisco’s cable car journeys??… maybe the quantity of consumed food if all of these viewers were at the same event would make more sense, to make this number more tangible, but not sure whether it is actually needed unless it add’s a funny and memorable anker, which the iconic cable car journey, maybe culturally, does not to me.
3. How did readers get there? – Where did they come from? – ‘How did they find you?’ and ‘Where did they come from?’ – good list of referring sites and nice map and roll over information. (See image below)
4. Who were they and who commented? – Apart from the fact that I haven’t quite succeeded with encouraging comments, with only a handful , these stats neglect how many people ‘liked’ posts or follow them on wordpress or RSS feeds.
5. What where the most popular posts? referred to as ‘Attractions’. A list of the four most popular. How about adding how much time people spend reading them? For sure time must be traced?!
6. Share it with the world – I did!
7. Thanks again
8. But wait, there is more…. 1.2.3. follow.read.blog with a promise that in the new year one can blog even faster… i.e. the promise to have a more intuitive interface?!
Visually: the page has a nice common design feel which has been around for the last two years: strong, bold colours, bold handwritten font and folded drapy things and borders to make images more integrated into the page. I also like the pattern and siluettes of the section dividers.
Although the pen might suggest I drew the picture, I did not unfortunately. This card I picked up in Ar De Cor in Monchique. It’s drawn by a Brit called Stephen K. Green. From his website, he has drawn quite a few tourist attractions and architectural details in the Algarve including Monchique, along with the odd London one. I also love the Algarve Scroll Map which depicts the cost line from Cabo de S. Vicent to Lagoa from a bird perspective at a 60 degree angle (approx). I also like the map detail in his Tenderden ScrollMap, a similar style would have been good for the Monchique town map. If the work on Veredas continues along similar lines, his contact as an illustrator might be useful, although it’s a shame that the website on first sight in no way represents the beauty of the illustrations.
Amish Village Map (front)
I’m not really posting these maps as good examples, but to add to my tourist map collection. I just think it’s interesting that there is a service company (discovery maps) behind it who seem to produce these maps for tourist locations around the globe (physical and interactive maps).
Anyway, for better map examples. Previous ones have been more interesting and more graphical.
It’s been a week and a half since we returned to the UK, the three days of German Christmas is past and the new year is just round the corner. Slowly but surely the time after Monchique has started and I’ve been working hard to process and finish uncompleted blogposts, thoughts, drawing and crafty things to feel ready to embark and emerge myself into the next project (and yes, even the week back has not been long enough to wrap everything up as new ‘nice-to-haves’ are cropping up). So, here the freshly updated blogposts:
- Lisbon Souvenirs (list and links for nice designerly Souvenirs) and the Craft shop map of the Alfama district (the must-visit crafts shop in the Alfama district, Lisboa)
- Lisbon for free – completed and with added links to wikipedia articles)
- Aluzejos de Portugal – more pics from the National tile Museum and more description of the tile making process
- Portuguese Theater – play about the convent of Monchique – sharing and communicating different points of view what should happen with the convent ruin in Monchqiue
- Longevity – a little slagging off the 5star wellness resort by Caldas de Monchique
- Europe’s biggest cork tree – on Picota
- Designing guided tours – What makes a good guided walk? Drawing on examples from Lisbon’s ‘free walking tours’
- Personality of the Quinta – Using a card Archetype game to extract the brand identity